MK-Resume

PROFILE

RESUME

CONTACT

EXTRAS

Biography

Jonathan is a Marketing professional born in Brazil but he grew up in Spain. He did his Bachelor in Marketing and Market Research and after that he completed a Master in Business Management and Online Marketing. Thanks to his motivation and ambition, he had the chance to have experiences in different countries such as India, Spain, Greece and the USA where he gained significant skills and knowledge. There is nothing that he loves more that being around talented professionals and seniors, allowing him to learn from the bests.

Education

A bit of myself

Bachelor Marketing

UNIVERSITY OF GRANADA

2010 - 2014

Graduated in Marketing and Market Research with a GPA of 2.6 / 4

Master in Business

10 ONLINE TRAINING CENTER

2014 - 2015

Graduated in Business Management and Online Marketing with a GPA of 4 / 4

Branding Certificate

EFIAULA OPEN SCHOOL

Issued Nov 2014

Understanding about global communication and coroporate identity

Coaching Certificate

EFIAULA OPEN SCHOOL

Issued Aug 2014

Focus my learning in corporate coaching and emotional coaching

Customer Success Associate

Epignosis HQ - Greece

2019 - Present

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Epignosis HQ Customer Success Associate Epignosis is a leading technology vendor specializing in eLearning solutions. Trusted by thousands of organizations worldwide, Epignosis builds training software to help companies of all sizes deliver online training easier and at a reasonable price.Responsibilities:- Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.- Ensures all customers are successfully using the product or service they’ve purchased from the company.- First and Second port of call for customers and is available to answer any inbound questions.- Provide ad-hoc training to customers who use the company’s product, replying to inbound queries.- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.- Updating and documenting all activities for new accounts into systems inaccurate and timely manner to track activities for future references.- Executing administrative meetings and events to educate and guide customers on blue shields products and services and its benefits to support customer buying selection.- Implementing research activities to analyze client feedback and monitoring new and existing project plans and executions for desirable results.- Notifying process problems and challenges to sales and marketing departments and maintaining brand relationships with sales and marketing teams and clients effectively.

Marketing and Communication Manager

Fagor Commercial - USA & Remote

2017 - 2020

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Fagor Commercial Marketing and Communication Manager I worked in a global group that markets its products in five continents. It has 10 manufacturing plants strategically distributed throughout the world (Spain, France, Poland, Turkey, China, and Mexico) and more than 1,700 solutions professionals adapted to each market.Functions:- Market research. Look for sales opportunities in open territories- Email marketing and business development- Design of catalogs, spec sheets, price list, brochures, videos, flyers, etc using Adobe Creative Suite tools (Adobe Photoshop, Illustrator and Indesign) - Leading a team of over 50 professionals all over the US- Company communication. Fagor News and newsletters in relation to new products, promotions, events, etc.- Budget management according to the strategies of the accountant executive team- Coordination and communication with companies (headquarters)- Constant meeting and communication with CEO, VP Sales, VP Service to incorporate better strategies and ideas- Create / Maintain presentations of products/companies for training and competition- Local sales. A direct sale to distributors, events, promotions, and maintenance of relationships with potential clients- Management of digital marketing (SEO, SEM, Google Adword/Analytics)- Sales quotations and sales support for existing clients- Assistance to national fairs (Las Vegas, Atlanta, Miami, etc.)- Executing Marketing and Communication activities in a variety of channels- CRM (Pipedrive and Salesforce) management to localize and structure potential and actual clients- Maintaining and updating the "Fagor Industrial" website with important content as new products, new projects, etc.- Scheduling meetings with partners, distributor, sales and business development team in order to project the right approach in the channels selected for marketing purposes.

Experience

Marketing and Sales Advisor

Iberdrola - Spain

2015

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Iberdrola Marketing and Sales Advisor At Iberdrola I fulfilled a role of double track between prospective customers and the company. On the one hand, I report and advised potential customers of the features and benefits of the service company; and on the other I get valuable customer information and market for the company.Functions:- Develops and implements strategic marketing plans for an organization- Stays abreast of changes in the marketing environment to best serve the objectives of the organization and adjusts plans accordingly- Researches and develops pricing policies and recommends appropriate sales channels- Leads and directs the work of others- Responsible for designing, creating, and delivering marketing programs to support the growth and expansion of company products and services

Business and Social Media Manager

Laurent and Benon Hospitality - India

2015 - 2016

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Laurent and Benon Hospitality Solutions Business Developer and Social Media Manager I was working with foreign companies and their branches in India for lead generation, lead qualification and closures regarding our premium and luxury serviced apartments, targeted at expats and foreign business people. This role would be strictly B2B.Functions:- Managing cycle for new business generations starting from lead generation to negotiation, closure and full realization of sales revenue- Understanding client requirements and providing customized solutions- Constructing and presenting client proposals and presentations to Corporate Clients- Identifying and appointing new potential channel partners to enhance business development while working closely with the sales channel to ensure target achievements- Develops and implements the organization's social media strategy, including marketing plans that leverage social media outlets- Responsible for development and maintenance of online content that attracts attention, generations interest, and is easily shared with social networks- Establishes relationships with bloggers and other members of the online community- Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels- Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales- Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators

Business and Marketing Specialist

MonaVie - Spain

2014

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MonaVie Business Developer and Marketing Specialist Network-marketing company with two main objectives: to improve the health and welfare of people both economically and physically, always assuming a responsible attitude and behavior. With this type of business many people find opportunities that can change your way of seeing the world of work, and immerses you in a collaborative environment, committed and full of feelings that help you grow and train you as a person and as a professional.Functions:- Prospect for potential new clients and turn this into increased business- Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. * Meet potential clients by growing, maintaining, and leveraging your network- Identify potential clients, and the decision makers within the client organization- Research and build relationships with new clients- Set up meetings between client decision makers and company’s practice leaders/Principals- Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately- Present an image that mirrors that of the client- Present new products and services and enhance existing relationships- Work with technical staff and other internal colleagues to meet customer needs- Arrange and participate in internal and external client debriefs

Languages

Skills

Adobe Creative Suite

MS Office

Salesforce

Mailchimp

Spanish

SEO/SEM

English

Portuguese

Google Adwords/Analytics

Zendesk/Asana

SEMRUSH

Keywords Planner

Contact Me

jonathanmf17@gmail.com