POSITIVE AND NEGATIVE MESSAGES

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Jyotiska aditya Tjokroibm 2021

POSITIVE AND NEGATIVE MESSAGES

What is message?

A message is a communication or statement conveyed from one person or group to another.

Email ( Electronic Mail ) : Communication platform used to exchange information between two users sent over a network. Memo ( Memorandum ) : A small piece of text or short notes of written information. ( used to in business environment, like company and organizations )

EMAIL ANDMEMO

POSITIVE VS NEGATIVE

Positive messages : Type of message that provides good news, greetings and acceptance to the recipient and the content itself is understandable Negative messages : Type of message that conveys negative or unpleasant information. The information provided can be rejection, messages that can anger a reader because feel offended or disappointed.

1. Tones
2. Subject and Context
3. Choice of words
4. Time
5. Recipient

ATTENTION PLEASE!!

QUESTIONS??

Thanks!