Communications Overview

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Communications:

OUTCOME 1

OUTCOME 2

OUTCOME 3

Business Communications

Present and respond to complex oral information in a business context

Produce complex written business documents

Analyse and evaluate complex written business information

• Types, purposes and readership of business information
• Skills of critically analysing and evaluating complex business communication
• Skills of summarising complex information
• Impact of format, structure and layout
• Impact of language and style
• The uses and effects of graphic communication
• Skimming, reviewing and note taking
• Skills of extracting key information and supporting detail from business documents

• Types, purposes and readership of business information
• Selecting a range of relevant sources
• Analysing and evaluating information
• Collating key information and ideas
• Producing business documents
• Conventions of structure, format and layout
• Conventions of formal language and style
• Conventions of spelling, punctuation and grammar
• Impact of graphic communication
• Methods of referencing sources
• Reviewing, revising and redrafting

• Sourcing, evaluating and selecting complex information/ideas
• Planning and preparing materials to support delivery
• Presenting essential information
• Using format and structure appropriate to purpose and context
• Using language and register appropriate to purpose and audience
• Refining non-verbal communication
• Applying listening skills effectively to progress interaction
• Producing formal written records of oral interactions