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Transcript

Skills

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Send us your CV to rrhh@genial.ly

We are looking for:

Customer Success

We are looking for a Customer Success, the purpose of your job will be to collaborate in establish and develop a close relationship with users and customers in different Markets.

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Click on the button below for more info.

responsIBILITIES

SKILLS

We're a team of people working in a creative and fun environment. We want to reach everyone, helping them to create communication experiences that thrill. To do so, we've developed a powerful tool for creating stunning interactive content: Genially

Who We Are

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SKILLS and REQUIREMENTSAbility to identify with customers and a genuine desire to support them using an optimal problem-solving methodology.Strongrelationship and communication skills, both written and verbal.Solution-oriented mindset. You must identify customer issues and drive solutions rather than dwelling on problems.Experience managing customers with ongoing needs and requests from multiple contacts.Native level of English and fluent level of Spanish.

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RESPONSIBILITIESActively contribute to our continued customer satisfaction and work to increase growth and margin within existing accounts.Interact with users, through different channels to solve their problems and accompany them in their customer journey.Communicate system updates and releases, ensuring customer enacts changes based on need and interest.Conduct product training and demonstrations for users and customers.Establish and develop a close relationship with the customers in your geographical area, acting as their trusted advisor.Be one vector of Genially growth.

rrhh@genial.ly