PHILIP CROSBY
Elisa Alquicira
Created on February 13, 2021
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Transcript
PHILIP CROSBY
TEAM 5: Elisa Alquicira, Emiliano Gil, Diego Sosa and Jose Manuel Castañeda
BIOGRAPHY PHILIP CROSBY
In the 1970s, he proposed a 14-step program that he called "Zero Defects" in his book "Quality is free."
In 1991 he sold Philip Crosby Associates, he did it to dedicate himself to the creation of Career IV, Inc.
In 1979, he founded Philip Crosby Associates (PCA) based in Winter Park, Florida
From 1957 to 1965 he served for the Martin Corporation, where he served as quality manager on the Pershing missile project.
Was born on June 18, 1926 in the state of Virginia
BIOGRAPHY PHILIP CROSBY
Published The Reliable Organization in late 1999.
In early 1998 he published his book Quality and Me, an autobiography.
in 1997 he bought the assets of PCA, this establishing Philip Crosby Associates II, Inc.
He died on August 18, 2001 in Florida, United States.
1. Quality is meeting the requirements. 2. The quality system is prevention. 3. The standard of performance is zero defects. 4. The measure of quality is the price of default
CROSBY DEFINES THAT QUALITY IS BASED ON 4 ABSOLUTE PRINCIPLES
Crosby defines that quality is based on 4 absolute principles:
Crosby defines that quality is based on 4 absolute principles:
- Management commitment
- Quality improvement equipment
- Quality Measurement
- Cost of quality
- Quality awareness
- Corrective action
- Planning to achieve the goal of zero defects
CROSBY´S 14 PRINCIPLES
8. Supervisor training 9. Zero defects day 10. Goal setting11. Elimination of the causes of error12. Recognition13. Quality councils 14. Do it all again
CROSBY´S 14 PRINCIPLES
Crosby's Quality Vaccine is an idea to represent the entire organization's need to prevent non-conformance to product specifications.CONSISTS OF THE FOLLOWING ELEMENTS:IntegritySystemsCommunicationsOperationsPolicies
CROSBY´S QUALITY VACCINES
ACTIVITY