GUARDIAN|PARENT TECH SUPPORT
Created on October 30, 2020
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GUARDIAN/PARENT TECH SUPPORT
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QUESTIONS & ANSWERS
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Canvas is our digital learning management system that all students use for both in school/virtual instruction. It's important for you to understand this platform as well in order to help your student(s).
Canvas offers access into a student's account by allowing an observer to create an account as well to observe what students see.
Set up an observer account by going to this link
- Choose "Parent of a Canvas User?"
You will need a student pairing code, you can access this from the student's Canvas account by following these steps found here.
You can also call the school to speak with Ms. McLamb for the code as well @ 980-330-1330 or 704-857-1161 ext 29.
Already have an account?
You can log in by going to this link
Here is a video guide on account registration and student pairing if needed.
For assistance or questions with your observer access, use the following guides:
Canvas Observer Video Tutorial
Canvas Parent App Video
PowerSchool is our student data platform that houses grades, schedules and other related data.
Every student has access to view their grades within PowerSchool through their IAM (Rapididentity) account or the PowerSchool App (located in Self Service on iPad home screen)
If you would like to set up a Parent Portal Account to view your student's grades, teacher info or student data, you can set up or log into that portal by clicking here. Our district code (in case needed in set up) is: JNTR
There is also a PowerSchool Parent App as well.
- Call the District Help Desk @ 980-330-1078
- Call the school @ 980-330-1330 or 704-857-1161 ext 29 to explain the situation
- You can also bring device to school office during normal school hours. Please understand that if the problem cannot be fixed in less than 10 mins, a ticket to the Technology Department will need to be created and processed.
In School Students:
Bring the device to the Help Desk located in the media center or to Ms. McLamb's office in the back left corner of the media center.
On remote days, follow remote student guide.
When a charger is broken or lost:
You will need to purchase a new one on your own. These are the same chargers that fit iPhones.
NEED A HOTSPOT FOR WIFI ACCESS?
The district provides students who need a wifi connection in their homes with a Hotspot. If this is a need that you have, please notify the school by calling Ms. McLamb @ 980-330-1330 or 704-857-1161 ext 29 or calling the District Help Desk @ 980-330-1078.
EXPERIENCING WIFI CONNECTION ISSUES AT HOME?
Step 1: On the iPad: Go to Settings > General > Reset Network Settings. The iPad will turn off automatically. This resets Wifi networks and passwords that you've used before.
Step 2: When iPad starts back up, Go to Settings > WiFi > Reconnect to your home wifi.
Step 3: Once connected, immediately open Safari browser and type in www.rssed.org in URL.
Step 4: Zscaler log in screen will pop up and ask for a username and password.
Student username is lastname + first initial + middle initial + last 3 digits of student id # Ex. smithca123
Student password is student id #
If the Canvas app is not working properly, please access Canvas through a student's Rapididentity account using Chrome (found in Self Service on student home screen, if not already downloaded)
Student can located Rapididentity log in by going to www.rssed.org, Staff Links, Staff Links Cont., NC IAM (Rapididentity)
Student username is student id #
Student password is student specific- if the student does not know their password, encourage they reach out to a teacher or call|go see Ms. McLamb or Mrs. Phillips @ 980-330-1330 or 704-857-1161
IF you can answer YES to any of these questions encourage student to bring device in to the Help Desk (Media Center) for assistance:
- Apps are not downloading from Self Service
- My Internet is not working at either home or at school
- Web pages are loading funny or blocked
- My device is not working properly, damaged or lost
Call the District Help Desk
Current Hours- 10 am-3 pm
IAM Rapididentity (Student Browser Portal)
Can be accessed here
Username: Student id #
Password: student specific (everyone has a different one)
If your student cannot get into their IAM account for any reason- first point of contact is:
Anyone of their current teachers
If need is immediate- call or encourage they go see Ms. McLamb or Mrs. Phillips
980-330-1330 or 704-857-1161 ext 29
Gmail or Clever
Student log in info:
Username- lastname + first initial + middle initial + last 3 digits of student id # ex: smithca123
Password- student id #
App or Websites specific to classes
Contact that teacher- usually they have access to see or change your student's login info