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WIFI AT HOME

LOST OR DAMANGEDDEVICE/CHARGER

PASSWORD PROBLEMS

QUESTIONS & ANSWERS

TECHNOLOGY FAQ

CLEVER

SELF SERVICE

IPAD RESOURCES

KEYBOARDSTOPPEDWORKING

iPAD USERGUIDE

ACCESSIBILITYFEATURES

GET HELP NOW

FINGERGESTURES

WEBSITESNOT LOADING

SCREENRECORD

TURN OFFPOP UPBLOCKER

WIFICONNECTIONISSUES

Canvas is our digital learning management system used while enrolled as a student in our district. You will use this platform for both in school/virtual instruction. Use the resources found below to learn, help navigate or answer any question that you have about it.New to Canvas?View thistutorialto get you started.View aninfographicto get you started.Have a specific question about Canvas?Student Canvas App GuideStudent Browser GuideHow To Videos:How to type on and submit a PDF in Canvas App

PowerSchool is our student data platform that houses grades, schedules and other related data.Every student has access to view their grades within PowerSchool through your IAM (Rapididentity)account or the PowerSchool App (located in Self Service on iPad home screen)Browser accesscan be foundhereUsername: Student id #Password: student specific (everyone has a different one)If you cannot get into your IAM account for any reason- first point of contact is:Anyone of your current teachersIf need is immediate- call or go see Ms. McLamb or Mrs. Phillips980-330-1330 or 704-857-1161 ext 29There is aPowerSchool Appas well located in Self Service (on your iPad home screen)Our district code (in case needed in set up) is: JNTRPowerSchool FAQ's

Remote Students:- Call the District Help Desk @ 980-330-1078- Call the school @ 980-330-1330 or 704-857-1161 ext 29 to explain the situation- You can also bring device to school office during normal school hours. Please understand that if the problem cannot be fixed in less than 10 mins, a ticket to the Technology Department will need to be created and processed.In School Students:Bring the device to the Help Desk located in the media center or to Ms. McLamb's office in the back left corner of the media center.On remote days, follow remote student guide.When a charger is broken or lost:You will need to purchase a new one on your own. These are the same chargers that fit iPhones.The charger needed for your iPad: 61W USB-CAmazonWalmart

NEED A HOTSPOT FOR WIFI ACCESS?The district provides students who need a wifi connection in their homes witha Hotspot. If this is a need that you have, please notify the school by calling Ms. McLamb @ 980-330-1330 or 704-857-1161 ext 29.EXPERIENCING WIFI CONNECTION ISSUES AT HOME?Step 1: On the iPad: Go toSettings>General>Reset Network Settings. The iPad will turn off automatically. This resets Wifi networks and passwords that you've used before.Step 2: When iPad starts back up, Go toSettings>WiFi>Reconnectto your home wifi.Step 3: Once connected,immediately open Safaribrowser and type in www.rssed.org in URL.Step 4:Zscalerlog in screen will pop up and ask for a username and password.Studentusernameis lastname + first initial + middle initial + last 3 digits of student id #Ex. smithca123Studentpasswordis student id #If theCanvas app is not working properly, please access Canvas through a student's Rapididentity account usingChrome(found in Self Service on student home screen, if not already downloaded)Student can locatedRapididentitylog in by going towww.rssed.org,Staff Links,Staff Links Cont.,NC IAM (Rapididentity)Studentusernameis student id #Studentpasswordis student specific- if the student does not know their password, encourage they reach out to a teacher or call|go see Ms. McLamb or Mrs. Phillips @ 980-330-1330 or 704-857-1161

IAM Rapididentity (Student Browser Portal)Can be accessedhereUsername: Student id #Password: student specific (everyone has a different one)If you cannot get into your IAM account for any reason- first point of contact is:Anyone of your current teachersIf need is immediate- call or go see Ms. McLamb or Mrs. Phillips980-330-1330 or 704-857-1161 ext 29Gmail or CleverStudent log in info:Username- lastname + first initial + middle initial + last 3 digits of student id # ex: smithca123Password- student id #App or Websites specific to classesContact that teacher- usually they have access to see or change your login info

Student login info:Username- last name +first initial + middle initial + last 3 digits of student idEx. smithca123@rssed.orgPassword- student id #

Having trouble installing an app?Go see Ms. McLamb in the media center or call|text @ 980-330-1330 or call the school @ 704-857-1161 ext. 29.You can also call the Technology Help Desk @ 980-330-1078. Hours are Mon-Fri 10am-3pm.

AT SCHOOL:IF you can answer YES to any of these questions you should bring your device in to the Help Desk (Media Center) for assistance:Apps are not downloading from Self ServiceMy Internet is not working at either home or at schoolWeb pages are loading funny or blockedMy device is not working properly, damaged or lostFROM HOME:Join a Virtual Help Desk Zoom SessionCall the District Help Desk Line980-330-1078Current Hours- 10 am- 3 pm M-F