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  • In all cases, the passenger or traveller must accept the voucher voluntarily.
  • Vouchers should be offered only by organizers or providers who have insolvency protection in order to sufficiently protect the passenger or traveller’s rights to reimbursement.
  • Vouchers may be offered in place of monetary reimbursement for cancelled services.
  • Vouchers must have a minimum validity period of 12 months.
  • If a voucher is not redeemed before its 12 month expiry, the passenger or traveller must be reimbursed automatically no later than 14 days after the end of the voucher’s validity.
  • Passengers or travellers who receive vouchers that are valid for more than 12 months may also request a refund 12 months after the voucher’s issue date at the latest.

Have you been affected by travel or transport cancellations due to COVID 19? Read on for information from the European Commission… A recommendation was published recently regarding the use of vouchers in place of monetary reimbursement for transport and travel services cancelled due to COVID 19.

EU RULES FOR TRAVEL REFUND VOUCHERS

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What do I need to do before the end of the Transition Period?

  • Residency - You will be able to remain a resident if you get residency before the end of the period
  • Health Cards - SIP health cards will remain valid if obtained before the 31st December 2020
  • Driving License - UK driving licenses are valid during the transition period. Residents can exchange UK licenses for Spanish ones without taking a test before the end of the period

What do I need to do before the end of the Transition Period?

  • Residency - You will be able to remain a resident if you get residency before the end of the period
  • Health Cards - SIP health cards will remain valid if obtained before the 31st December 2020
  • Driving License - UK driving licenses are valid during the transition period. Residents can exchange UK licenses for Spanish ones without taking a test before the end of the period