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Log In Guide

Troubleshoot myOLSD application log in issues

What type of device is being used?

Laptop

Chromebook

Tablet/Phone

Chromebook

1. Is the myOLSD username and password being used to log into the Chromebook?Some issues might occur because students are logginng into the Chromebook using a personal Gmail account, lhen logging into myOLSD.2. Are students accessing applications through the portal or are they going directly to a website? (ex: Brainpop.com)

Questions to ask?

Setting up Chromebook accounts

Laptop

1. What type of browser is being used? Is it up to date?2. Is another person logged into the browser?3. Are students accessing the application through the portal or are they going directly to a website? (ex: Brainpop.com)

Questions to ask?

Tips to help remedy laptop login issues

1. We recommend creating separate accounts if you have more than 1 child enrolled in Olentangy2. Chrome Browser is recommended

Tablet/Phone

1. Are students logging into myOLSD portal through the tablet web broswer?

Questions to ask?

Example: STMath1. Download the STMath application from app store2. Log in to myOLSD through the tablet web broswer3. Click the STMath tile in the portal4. It will redirect to the app on the device instead of the broswer

Your OLSD login will not work if you try to go directly through an app