ICF Module 7
Dr. Robin Sargent
Created on Sun Mar 08 2020 05:42:21 GMT+0000 (Coordinated Universal Time)
Module 7 Quiz
Which of the following is the appropriate definition of presence?
The ability to be fully conscious and create a spontaneous relationship with the client, employing a style that is open, flexible, and confident.
The ability to be there for your client and instructing them with what to do to reach their goals.
The ability to listen closely to your clients’ feelings and decisions and telling them exactly what they’re doing wrong.
None of the above.
INCORRECT!One of the above is appropriate. Review the above and determine which one makes sense as a coach.
INCORRECT!As their coach, you are not there to tell them what to do. You are there as their guide and mentor to help them reach the decisions and future actions on their own.
INCORRECT!You are not there to bash their past mistakes or how they are feeling. You are there to listen and support them so that they can start to work towards a path that will help them professionally and personally.
In addition to exhibiting openness, flexibility, and confidence, your style should also be authentic and unrehearsed.
INCORRECT!Your coaching sessions should be natural conversations and shouldn’t be exhibiting pressure on your clients. You want to create an open and understanding atmosphere, and you want to show that you know what you’re talking about.
You should try to avoid matching and mirroring your communication to your client’s style of communicating.
INCORRECT!Matching and mirroring your communication to the client’s style of communicating is a time-tested way of building trust and rapport.
What’s the best way to wrap up a coaching session?
Set a loud alarm at the end of the session so both you and the client know that time is up.
When there’s a break in the client’s thought, let them know when there’s 10 minutes left and start to wrap up the session with a summary or plan for next steps OR an agreement to extend the session.
Gently cut the client off and let them know that you’ll continue the discussion next time, and schedule the next meeting.
INCORRECT!A loud alarm going off can jolt both you and the client.
INCORRECT!Interrupting the client’s thought-process could prevent them from reaching their epiphany. Give them a chance to finish their thought, and then wrap up the meeting with a plan to continue.
What is NOT one of the things you should do when your client is going through emotional changes during a coaching session?
Ask them politely to calm down and talk about what’s bothering them.
Look for body language.
INCORRECT!This is one of the things you should pay attention to; it’s important to look for their body language to determine exactly how they’re feeling about a topic and how to best approach it.
INCORRECT!This is one of the things you should pay attention to; it’s important to suspend judgement so that you can gather all the facts from them prior to figuring out how to handle their situation.
INCORRECT!This is one of the things you should pay attention to; it’s important to listen to what’s going on in their heads so you can gently guide them towards a solution.
It’s okay if you may or may not know anything about your client or what they are hoping to achieve or figure out.
INCORRECT!It’s definitely alright if you don’t immediately have all the answers; you can spend time finding them along with your client as long as you following the coaching guidelines and use your toolkit for additional resources.