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Renewals and Accounts

We can assist you on the following platforms:

Visit the Sage City Year-end Centre

Sales

Discover what's new and stay up-to-date:

What's trending

Known Issues

Latest software version

Training

Consulting

We offer on site and online consultation services to assist with setting up your software and improving your processes

Gain expertise in your processes and use your software to its full potential

Add additional features to enhance your product in line with the growth of your organisation

Access and update details on your accounts with Sage

Book a consultation

Follow up on consultation

Follow up on existing query

Product Support

Sage Classic |Sage PremierSage 200c VIP

(formerly Sage VIP Payroll and HR including Sage VIP Classic and Sage VIP Premier)

Book a consultation

Statement & Account queries

Book training or seminar

Choose a different product

Follow up

Increase the number of employee license

Add additional modules

Web forms

Complete the web-form to send your software product related query to the support teams:

Submit a query

Renewal queries

Live Chat

Sage Knowledgebase

LiveChat

Known Issues:Any software issue that might affect your payroll will be documented in the Known Issues section of the Help File.Access your payroll company.From the Main Menu, select Help > How To.The online Help File will open in your browser.From the Contents tab, selectKnown IssuesSelect the applicable release to review issues identified.

Sage Classic, Sage Premier and Sage 200c VIP

What is currently trending on Support?

How do I download and install the latest payroll software? (Release 5.4b, Premier HR 20.4.0.1, Premier ESS 10.1)?

Find out more

"Backup Failed" - How to resolve this error message ?

Where can I find more information about the Covid-19 Disaster Relief for employers and how to apply on the payroll?

How do I download, and install the latest payroll software (Release 5.4a, Premier HR 20.3.0.1 and Premier ESS 10.1)?

Where can I get the C19 TERS (Temporary Employer/Employee Relief Scheme export report?

Find out more

Find out more

Find out more

Find out more

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Import errors: Where can I find solutions to all known validation and SARS e@syFile import errors?

Validation Errors

Import Errors

Sage 200c VIP - formerly Sage VIP Payroll and HR including Sage VIP Classic and Sage VIP Premier

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Select an option to submit your inquiry

Discover what's new and stay up-to-date:

Select an option

Query related to ODBC, SMART or Sage Intelligence Reporting

Submit

Query related to Premier ESS

Submit

Query related to Premier HR

Submit

Query related to payroll software

Submit

Query related to African Tax Countries

Submit

Query related to Infoslips

Submit

Query related to Skillsmap

Submit

Query related to Sage Self Service

Submit

Self Help

Sage City

You have the options to make a full system backup and rebuild all payroll data

Join the Sage Business Cloud Payroll Professional group on Sage City! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.

How to join Sage City

How to join a group and forum

How to search for a solution

How to ask a question/start discussion

Sae VIP

Visit Sage City

Sage City allows you to search content, solutions and information on numerous topics, to assist you to use and navigate the payroll application. Be sure to join and bookmark the Sage Business Cloud Payroll Professional page!

Sage Classic | Sage Premier Sage 200c VIP

Self Help

Sage City

You have the options to make a full system backup and rebuild all payroll data

Join the Sage Business Cloud Payroll Professional group on Sage City! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.

How to join Sage City

How to join a group and forum

How to search for a solution

How to ask a question/start discussion

Sae VIP

Visit Sage City

Sage City allows you to search content, solutions and information on numerous topics, to assist you to use and navigate the payroll application. Be sure to join and bookmark the Sage Business Cloud Payroll Professional page!

Sage Business Cloud Payroll Professional

Self Help

Sage City

You have the options to make a full system backup and rebuild all payroll data

Join the Sage Business Cloud Payroll Professional group on Sage City! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.

How to join Sage City

How to join a group and forum

How to search for a solution

How to ask a question/start discussion

Sae VIP

Visit Sage City

Sage Business Cloud Payroll Professional

Download

Sage Classic | Sage Premier | Sage 200c VIP

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