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What mechanism should we implement when dealing with a difficult situation?

It usually involves 2 or more people.

Clue 01

Clue 02

People might be more or less adept at it, depending on their personality.

Clue 03

Clue 04

There are several steps involved.

It is not infallible.

Rest the pointer on them to see the clues


Guess the concept

Write your best guess in a piece of paper, and keep it hidden.

________ __________

Click here when you think you know the answer

And the answer is...

Conflict resolution!

Good for you, you are learning all the important contents of the course by heart!