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SAge Pastel payroll Registration

Everything you need to know about your software registration!

First time Registration

New Customer

Single User or Multi User environmentPlease ensure you have thelatest version of Sage Partner Payroll. Clickherefor steps to install the latest version.Ensure that the Sage software is installed at the Server for all multi-user environments, since this is where the main registration code will need to be inserted.First Time RegistrationTo register your software for the first time and to avoid any delays, below are the easy steps to register online.Quick steps to register your software onlineClick onHelp | RegistrationClick next on the Welcome ScreenSelect Local/Server Registration, click nextTick the Register OnlineboxEnter the Site CodeEnter your Company Name[as you would like it to appear on your invoices within the software]Click next – [this will connect you to the Web Registration page]The Confirm & Submit button will be displayed, please click on itThe registration code will automatically be inserted into your softwareClick on Next and then Finish

Re-Registration

Existing Customer

Re-registering your Sage SoftwareRe-registration of the software would be required in the following instances:Re-InstallationPc or Pc name changeChange of Company Name within the softwareRegistering a workstation separately to the Server (Site License) / Incorrectly registering a workstation as a ServerAnnual or Monthly ALF RenewalQuick steps to register your software onlineClick on Help | RegistrationClick next on the Welcome ScreenSelect Local/Server Registration, click nextTick the Register OnlineboxEnter the Site CodeEnter your Company Name[as you would like it to appear on your invoices within the software]Click next – [this will connect you to the Web Registration page]The Confirm & Submit button will be displayed, please click on itThe registration code will automatically be inserted into your softwareClick on Next and then FinishRegistration through theCustomer ZoneLogin using your Site Code | Email Address | PasswordClick on Manage AccountsClick on View3 Tabs Will be available > Transactions | Company Info | Product Registrations InfoClick on theProduct Registrations Info tabClick on the Sage and Generate Authcode buttonat the bottom of the pageThe updated registration codes will be displayed in RedGo to Help | Registration in your softwareClick next on the Welcome ScreenSelect Single/Server Registration, click nextDe-Select Register OnlineEnter the Site CodeEnter your Company Name[as you would like it to appear on your invoices within the software]Copy and Paste your updated registration code into the softwareClick on Next and then Finish

Additional Informaton

Things you need to know

Auto-Registration for Sage Partner Payroll SubscriptionIn order to keep our customers software up to date and to avoid any downtime, our auto-registration utility will help avoid those long hold times. This simple process is affected by the successful renewal process where a registration code is sent to your server and activated by simply closing and reopening the software.Tip: Ensure Sage Connected Services is enabled.View Statements & Invoices on theCustomer ZoneWhy hold on in a queue to request your statement & invoice. Simply login into the Customer Zone to view or print your latest statement:Go to Zones and login with yourSite Code | Email Address | PasswordClick onReports | Invoices or Statements

FAQ

Common Errors

FAQ & Common ErrorsYou have entered the registration code incorrectlyServer Pc: Please ensure the correct Site Code is entered within the software when registering and that you have the correct version installedWorkstation Pc: The workstations must be correctly mapped to the Server pc to retrieve the updated registration codeWhere can I find my Site Code?Open the Invoice received from Sage to view your Site Code or Help | About in the softwareWhat version of Sage Pastel Payroll am i using?Open Sage Pastel Payroll Software, under the Help menu, select About. In the top section of the window, you will see the version of Pastel Payroll installedWhy has my Access / Pin Code changed?Your Access code will change due to one of the following reasons:Re-installationChange of Pc or Pc nameChange of Company Name within the softwareRegistering a workstation separately to the Server (Additional Site License's may be required if the the user will be working on and off the network)If my Access / Pin Code changed, can I still register online?No, you will not be able to register onlinePlease refer your query to registrations.pastelpayroll@sage.com

FAQ & Common ErrorsYou have entered the registration code incorrectlyServer Pc: Please ensure the correct Site Code is entered within the software when registering and that you have the correct version installedWorkstation Pc: The workstations must be correctly mapped to the Server pc to retrieve the updated registration codeWhere can I find my Site Code?Open the Invoice received from Sage to view your Site Code or Help | About in the softwareWhat version of Sage Pastel Payroll am i using?Open Sage Pastel Payroll Software, under the Help menu, select About. In the top section of the window, you will see the version of Pastel Payroll installedWhy has my Access / Pin Code changed?Your Access code will change due to one of the following reasons:Re-installationChange of Pc or Pc nameChange of Company Name within the softwareRegistering a workstation separately to the Server (Additional Site License's may be required if the the user will be working on and off the network)If my Access / Pin Code changed, can I still register online?No, you will not be able to register onlinePlease refer your query to registrations.pastelpayroll@sage.com

Single User or Multi User environmentPlease ensure you have thelatest version of Sage Partner Payroll. Clickherefor steps to install the latest version.Ensure that the Sage software is installed at the Server for all multi-user environments, since this is where the main registration code will need to be inserted.First Time RegistrationTo register your software for the first time and to avoid any delays, below are the easy steps to register online.Quick steps to register your software onlineClick on Help | RegistrationClick next on the Welcome ScreenSelect Local/Server Registration, click nextTick the Register OnlineboxEnter the Site CodeEnter your Company Name[as you would like it to appear on your invoices within the software]Click next – [this will connect you to the Web Registration page]The Confirm & Submit button will be displayed, please click on itThe registration code will automatically be inserted into your softwareClick on Next and then Finish

Auto-Registration for Sage Partner Payroll SubscriptionIn order to keep our customers software up to date and to avoid any downtime, our auto-registration utility will help avoid those long hold times. This simple process is affected by the successful renewal process where a registration code is sent to your server and activated by simply closing and reopening the software.Tip: Ensure Sage Connected Services is enabled.View Statements & Invoices on theCustomer ZoneWhy hold on in a queue to request your statement & invoice. Simply login into the Customer Zone to view or print your latest statement:Go to Zones and login with yourSite Code | Email Address | PasswordClick onReports | Invoices or Statements

Re-registering your Sage SoftwareRe-registration of the software would be required in the following instances:Re-InstallationPc or Pc name changeChange of Company Name within the softwareRegistering a workstation separately to the Server (Site License) / Incorrectly registering a workstation as a ServerAnnual or Monthly ALF RenewalQuick steps to register your software onlineClick on Help | RegistrationClick next on the Welcome ScreenSelect Local/Server Registration, click nextTick the Register OnlineboxEnter the Site CodeEnter your Company Name[as you would like it to appear on your invoices within the software]Click next – [this will connect you to the Web Registration page]The Confirm & Submit button will be displayed, please click on itThe registration code will automatically be inserted into your softwareClick on Next and then FinishRegistration through theCustomer ZoneLogin using your Site Code | Email Address | PasswordClick on Manage AccountsClick on View3 Tabs Will be available > Transactions | Company Info | Product Registrations InfoClick on theProduct Registrations Info tabClick on the Sage and Generate Authcode buttonat the bottom of the pageThe updated registration codes will be displayed in RedGo to Help | Registration in your softwareClick next on the Welcome ScreenSelect Single/Server Registration, click nextDe-Select Register OnlineEnter the Site CodeEnter your Company Name[as you would like it to appear on your invoices within the software]Copy and Paste your updated registration code into the softwareClick on Next and then Finish