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Frequently Asked Questions

Need assistance?

© 2018 Sage Software, Inc. All rights reserved.

Resources

Frequently Asked Questions

Tax Year End checklist, FAQs and Troubleshootingguide. to assist you with your submission

How do I generate and upload my IRP5 fileinto e@syFile?

Your guide to start working in the cloud

Technical & Security

Access & Processing

Errors and Solutions

General

© 2019 Sage Software, Inc. All rights reserved.

Frequently Asked Questions

Need assistance?

© 2018 Sage Software, Inc. All rights reserved.

Resources

Frequently Asked Questions

Tax Year End checklist, FAQs and Troubleshootingguide. to assist you with your submission

How do I generate and upload my IRP5 fileinto e@syFile?

Your guide to start working in the cloud

Technical & Security

Access & Processing

Errors and Solutions

General

© 2019 Sage Software, Inc. All rights reserved.

Technical & Security

Release 5.1a

Sage VIP Premier and Classic

Previous Releases

Technical

Security

Access & Processing

Accessing the system

Processing payroll

Sage City

Sage City

You have the options to make a full system backup and rebuild all payroll data

* All templates to chane and be rebranded, and page address to be confirmed

Join the Sage VIP Payroll & HR South Africa Support Group on Sage City! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.

How to join Sage City

How to join a group and forum

How to find a solution

How to ask a question/start discussion

Sae VIP

Click here to visit Sage City

Sage City allows you to search content, solutions and information on numerous topics, to assist you to use and navigate the payroll application. Be sure to join and bookmark the Sage Business Cloud Payroll Professional page!

Live Chat

Download Instructions for Release 5.1a

Sag City

Guidelines how to make a Full Sstem Backup

Templates and links still to be done

Sage 200c VP

Your payroll application gives you access to chat online with our Support Team, if you have quick and less complicated questions.

Benefits of Live Chat

How to access Live Chat in your application

Should you use the chat function after hours, please expect a response the next day.Your query will be responded to in an email.

Live Chat Support Hours • Monday – Thursday: 08:00-17:00 • Friday: 08:00 – 16:00 • Weekends and public holidays: Closed

• No long queues

No long queues waiting for a consultant to answer the phoneInstant access from you application (internet connection required)

Self Help

Sage City

You have the options to make a full system backup and rebuild all payroll data

Join the Sage Business Cloud Payroll Professional group on Sage City! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.

How to join Sage City

How to join a group and forum

How to search for a solution

How to ask a question/start discussion

Sae VIP

Click here to visit Sage City

Sage City allows you to search content, solutions and information on numerous topics, to assist you to use and navigate the payroll application. Be sure to join and bookmark the Sage Business Cloud Payroll Professional page!

Training

Guidelines how to make a Full System Backup

You have the options to make a full system backup and rebuild all payroll data

Sage Learning Services will assist you in gaining expertise, using a variety of solutions that automate manual and time consuming business processes.Our expert trainers deep dive into our software, providing you with the know how to use the product to its full potential. From Accounting, to Payroll & HR, to Intelligence Reporting, and more, we offer all you need.

SBCPP Basic training

Want to book training? Click here for our contact details

Should you use the chat function after hours, please expect a response the next day.Your query will be responded to in an email.

Chat Support Hours • Monday – Thursday: 08:00-17:00 • Friday: 08:00 – 16:00 • Weekends and public holidays: Closed

Bridging e-learning

Live Chat

Download Instructions for Release 5.1a

Sag City

Guidelines how to make a Full Sstem Backup

Templates and links still to be done

Sage 200c VP

Your payroll application gives you access to chat online with our Support Team, if you have quick and less complicated questions.

Benefits of Live Chat

How to access Live Chat in your application

Should you use the chat function after hours, you will be recommended to submit your query per webform.

Live Chat Support Hours • Monday – Thursday: 08:00-17:00 • Friday: 08:00 – 16:00 • Weekends and public holidays: Closed

• No long queues

No long queues waiting for a consultant to answer the phoneInstant access from you application (internet connection required)

Consultation

Download Instructions for Release 5.1a

Guidelines how to make a Full System Backup

You have the options to make a full system backup and rebuild all payroll data

As a Sage client you benefit from a range of services provided by Sage Business partners.If you want to book a payroll consultant to help you with implementations, system changes and general assistance, you can submit your request on the link below:

Submit your booking request as soon as possible for a suitable date

Book an consultation with an accredited Sage Partner

Should you use the chat function after hours, please expect a response the next day.Your query will be responded to in an email.

Chat Support Hours • Monday – Thursday: 08:00-17:00 • Friday: 08:00 – 16:00 • Weekends and public holidays: Closed

No long queues

Sage Business Cloud Payroll Professional allows the user to provide access to a Sage Consultant of a limited time period

How to give access to Sage Consultant

Click here and complete the email template with all the details, to submit your booking request

Click here and complete the email template with all the details, to submit your booking request

Web form

Download Instructions for Release 5.1a

Guidelines how to make a Full System Backup

Premier HR

Guidelines how to make a Full System Backup

You have the options to make a full system backup and rebuild all payroll data

Contact our support team via web form with queries that are more detailed.

Book a Group Consultation (Sage VIP only)

Please note that our turnaround time is 48 hours. Should you have an urgent query, please contact us directly on LiveChat Support

Book an on-site/remote consultation

Click here and complete the email template with all the details, to submit your booking request

Submit a web form

E-mail Support Hours • Monday – Thursday: 08:00-17:00 • Friday: 08:00 – 16:00 • Weekends and public holidays: Closed

No long queues

Include the following information:Site code and company nameContact person detailsDetailed explanation of the enquiryAdd printscreens or reports where applicable

Click here and complete the email template with all the details, to submit your booking request