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Troubleshooting Guide

Runtime Errors

Step by Step GuideRuntime Error 5 - Opening a CompanyRuntime Error 5 - When running reportsRuntime Error 5 - When selecting cashbook or journal abbreviationsRuntime Error 6 - When printing reportsRuntime Error 9 - When processing in the CashbookRuntime Error 9 - When opening a company or processingRuntime Error 9 - When printing or emailing documentsRuntime Error 11 - POS when using Special barcodes Runtime Error 13 - When processing Inventory JournalsRuntime Error 52 - Bad file name or numberRuntime Error 53 - File not foundRuntime Error 53 - WBTrv32Runtime Error 53 - When Running Year EndRuntime Error 55 - Report WriterRuntime Error 62 - When viewing graphsRuntime Error 62 - Report WriterRuntime Error 62 - Opening PastelRuntime Error 62 - Inventory JournalRuntime Error 70 - When importing csv filesRuntime Error 70/75Runtime Error 340Runtime Error 365Runtime Error 372Runtime Error 380 - POSRuntime Error 380 - Report WriterRuntime Error 429Runtime Error 429 - When emailing or printing documentsRuntime Error 440Runtime Error 482Runtime Error 1117 - When running GraphsRuntime Error 1327Runtime Error 3709 - POSRuntime Error 35602Runtime Error 6149Runtime Error -2147220991 (the vsprinter control is empty)

Error Codes

Step by Step GuideError Code 11Error Code 20Error Code 20 - Windows 10Error code 2019

Status Errors

Step by Step GuideStatus 2Status 5 - Opening software or a companyStatus 5 - Duplicate KeyStatus 5 - During a rebuildStatus 5 - File 81 - ACCMACCESSStatus 7Status 8Status 12Status 12 - File ServerStatus 22 - When printing a reportStatus 30Status 30 - Cashbook/JournalsStatus 43Status 46Status 81 - File 7Status 82Status 94Status 116Status 146Status 161Status 3012

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Other Errors

Step by Step GuideBackup in ProgressBank Manager components are missingCannot email from Sage Pastel AccountingIncorrect Page Size/ Paper StyleInternal Precision Variance Error – CashbookNo Default Printer SetupOffice 365 integration options greyed outOpen Batches detectedOut of Period ProcessingOverlapping fields on Documents and StatementsPassword is in useSage Intelligence - Home Pane missing Report ManagerSage Intelligence - Auto Connection FailedSage Intelligence - Report Designer add ins unresponsiveThe Install Shield Wizard was interruptedThe Server is not registered, or the registration code is incorrect

Step by Step GuideRuntime Error 5 - Opening a CompanyRuntime Error 5 - When running reportsRuntime Error 5 - When selecting cashbook or journal abbreviationsRuntime Error 6 - When printing reportsRuntime Error 9 - When processing in the CashbookRuntime Error 9 - When opening a company or processingRuntime Error 9 - When printing or emailing documentsRuntime Error 11 - POS when using Special barcodes Runtime Error 13 - When processing Inventory JournalsRuntime Error 52 - Bad file name or numberRuntime Error 53 - File not foundRuntime Error 53 - WBTrv32Runtime Error 53 - When Running Year EndRuntime Error 55 - Report WriterRuntime Error 62 - When viewing graphsRuntime Error 62 - Report WriterRuntime Error 62 - Opening PastelRuntime Error 62 - Inventory JournalRuntime Error 70 - When importing csv filesRuntime Error 70/75Runtime Error 340Runtime Error 365Runtime Error 372Runtime Error 380 - POSRuntime Error 380 - Report WriterRuntime Error 429Runtime Error 429 - When emailing or printing documentsRuntime Error 440Runtime Error 482Runtime Error 1117 - When running GraphsRuntime Error 1327Runtime Error 3709 - POSRuntime Error 35602Runtime Error 6149Runtime Error -2147220991 (the vsprinter control is empty)

Step by Step GuideError Code 11Error Code 20Error Code 20 - Windows 10Error code 2019

Step by Step GuideBackup in ProgressBank Manager components are missingCannot email from Sage Pastel AccountingIncorrect Page Size/ Paper StyleInternal Precision Variance Error – CashbookNo Default Printer SetupOffice 365 integration options greyed outOpen Batches detectedOut of Period ProcessingOverlapping fields on Documents and StatementsPassword is in useSage Intelligence - Home Pane missing Report ManagerSage Intelligence - Auto Connection FailedSage Intelligence - Report Designer add ins unresponsiveThe Install Shield Wizard was interruptedThe Server is not registered, or the registration code is incorrect

Step by Step GuideStatus 2Status 5 - Opening software or a companyStatus 5 - Duplicate KeyStatus 5 - During a rebuildStatus 5 - File 81 - ACCMACCESSStatus 7Status 8Status 12Status 12 - File ServerStatus 22 - When printing a reportStatus 30Status 30 - Cashbook/JournalsStatus 43Status 46Status 81 - File 7Status 82Status 94Status 116Status 146Status 161Status 3012