MailClark / MS Teams Use Cases Customer Support

Use Cases Microsoft Teams

MailClark for Customer Support Teams

Customer Support Team

Add collaboration to your workflows Let your team collectively take action on messages when needed. Mention your colleagues, collectively debate and keep track of your discussions in a single place.

Centralize all your messages in one place Support requests, IT alerts, Customer feedback… Receive, discuss and reply to all your messages directly from your team workspace.

Increase your team reactivity and productivity Transparency improves efficiency: since your teammates can easily access all the information from one place, they solve better and faster customer requests.

Improve Customer Satisfaction With Collaboration

Support Team

What Are the Benefits For Your Team?

Support Team

Reactive Interaction Be faster and better in your customers, suppliers, colleagues replies as well as in engaging conversation with your team. Get "Too Fast Too Furious" in your workspace.

Continuous Workflow Ensure continuity in conversations with your customers or external contacts at all times. Stay tuned!

Multi-channel Inbox Does your team need to manage messages from Gmail, Twitter, Facebook, Outlook, etc.? Add as many accounts as you wish! Is it not beautiful when you can get what you want smoothly?

Internal Conversations "Feel free to discuss about your customer inquiries or any other external messages with your teammates discreetly thanks to the "mute" feature. If only we could mute people in real life as well!"

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