Sage 300 People - Issues and Solutions

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Application

Sage 300 People

Known Issues & Solutions

WebSS

Other

Reports

Technical

Area

WebSS

Description

Solution

Title

Inactive Bank (FNB) is still available in WebSS but not in People

Notification on WebSS unknown error occured

WebSS

Issue No: 12610 – No current workaround

Inactive Bank Account

WebSS

When trying to send notifications via WebSS but if you click Save and Send the notification is not sent and one cannot access it under sent items or draft. Error "An Unknown Error Occurred".

Issue No: 12611 - Corrected in release 18.3.1.0

ESS Takes long to log in

WebSS

When logging into ESS, the initial login takes about 1 minute.

This was resolved in Release 18.3.1.2

Area

Application

Description

Solution

Title

When Carry Forward Negative Leave is not ticked it does take over the negative leave balance

Carry Forward Negative Leave

Leave

Issue No: 12575- Backlog

Closing Balance under External Detail is incorrect.

Job Costing Payslip - External Payment Balance

Payslip

Issue No: 12549- This will be corrected in September 2018 release

Development Plan = True

Self Service

This will be resolved in the next Release.For now, one can remove the tick manually if needed.

On Update 18.3.1.0 development plan is true on Self Service Setup - Company rule setup.

Area

Reports

Description

Solution

Title

On update 18.3.1.0, one cannot add any filters on any Dynamic reports.

Staff Compliment Report Additional Selection screen layout

Reports

This is resolved in Release 18.3.1.2

Dynamic Reports

On the staff compliment report one cannot drag the ... bar down to view the additional selections. One has to scroll on the right-hand side to make selections.

Issue No: 12543 – September 2018

Dynamic Report Filters

Reports

ESS Report Types changes back to default settings after update

If the ESS Report type is set to None, after installing the update it is changed to Both

Issue will be resolved in next release due September 2018.For now, one can change it back to None manually.

Incorrect leave balances on Payslip

When printing the payslip for one company rule the leave balance of the first employee prints on all employees.

Reports

This will be resolved in the Release 18.3.1.2

Area

Technical

Description

Solution

Title

Reports

System.OutOfMemory Error

Exception of type 'System.OutOfMemoryException' was thrown on Reports

Error is resolved in Release 18.3.1.0

Area

Other

Description

Solution

Title

This will be resolved in Release 18.3.1.2

If you export data from People to excel, you cannot use the calculations in excel.

Data

This will be resolved in the next Release

Do not re-employee warning on take on batch

Batches

Export data to excel

Solution to be confirmed as the issue is with Dev Express

Future Terminations in Nigeria tax country

Employee tax

When Final Calculation is in future period, the tax factor applied on the Gross Income used for Consolidated Relief calculation is incorrect.

A new Generic tax file will be created and sent to all applicable customers. Remove the Future Termination date for now.