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Explore GSAT Version 2.0

“Where there is no standard, there can be no improvement. For these reasons, standards are the basis for both maintenance and improvement.”— Masaaki Imai

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10 (same) Dimensions

Further integration of Safe from Harm & Youth Involvement requirementsReinforcement of Adults in Scouting & Youth Programme DimensionsTerminology alignment based on continuous improvement principles

96 Criteria

Change Trends

15 Major Non Conformities

3 NEW3 SPLIT2 MERGES

1

2

3

4

01

Review Launch

Launch of GSAT v1.2 review onlineConsultation of assessed NSOs and GSAT Experts

02

Consolidation

Consolidation of feedback received in consultation with WSB staff and SGS Auditors

03

Review Meeting

Full review of proposed changes by the Global Support Core Group and SGS lead Auditor

04

Approval

Compilation of the final version and submission for approval to the Global Support Core Group

Review Process

GSAT v1.2 to v2

April 2016

March 2017

401

Legal registration with permission to operate

Vision and MissionOrganisational structure at national level Management Risks

Safe from Harm Policy

Separation of roles / powers

Annual Reports to key stakeholders

Major Non-Conformities

Within the 96 criteria, 15 criteria are to be considered as key and are identified as “Major Non-Conformities” (MNCs) if not complied with. The objective of these MNCs is to serve as red flags to enable National Scout Organizations spot the areas that should be considered as priorities in the assessment follow-up.

204

301302310

101

501

702706708710

Financial accountability mechanismFinancial statementsExternal auditShort term liquidity/assets

Adults in Scouting PolicyAdult training and personal development

Youth ProgrammeLink between age sections and educational objectives

601608

801807

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These 15 criteria are therefore identified as “Major Non-Conformities”, which, if not complied with, should be considered as priorities in the assessment follow-up.

101 - Legal entity with permission to operate

103 - NSO Constitution review

104 - NSO Annual Report and submission to WOSM

105 - NSO protection of Scouting logos and brand

108 - NSO Financial reports to WOSM

This is a summary of the criteria where significant changes were made

106 - NSO commercial use of the World Scout Brand

109 - NSO Census to WOSM

GSAT v1.2

GSAT v2.0

101 - The NSO is a legal entity which has valid written permission from appropriate authority to operate in the country where it deploys its activities.

101 - The NSO is a legal entity with valid written permission from an appropriate authority to operate in the country/territory where it is officially established

GSAT v1.2

103 - The Constitution of the NSO has been considered for review at least once in the last 5 years by the "National Board" and/or the General Assembly. Amendments, if any, have been submitted for approval to the World Scout Committee.

103 - The Constitution of the NSO has been considered for review at least once in the last 5 years by the "National Board" and/or the General Assembly. Amendments, related to Chapters I or II or III of the WOSM Constitution, if any, have been submitted to WOSM.

GSAT v2.0

GSAT v1.2

GSAT v2.0

104 - The NSO makes its annual reports available to WOSM within a year following their publication.

104 -The NSO has submitted its last (fiscal) year’s Annual Report to WOSM within three months of publication.

GSAT v1.2

GSAT v2.0

105 - The NSO has made provisions to ensure that Scouting names, logos and brand are legally protected in the country under copyright or trade laws, in accordance with the WOSM licensing terms of the World Scout Brand.

105 - The NSO has made provisions to ensure that Scouting logos and brand (national and world) are legally protected under copyright or trade laws in accordance with the existing legal framework in its country/territory

106 - Any commercial use of the World Scout Brand is properly licensed with the World Scout Bureau or its agent.

SPLIT

NEW CRITERIA

GSAT v1.2

GSAT v2.0

107 - The last financial (externally) audited annual report of the NSO has been submitted to WOSM within the year following its publication.

108 -Last fiscal year’s externally audited financial accounts have been submitted to WOSM within 12 months of the date of publication.

GSAT v1.2

GSAT v2.0

108 - The NSO submits its membership numbers annually to WOSM.

109 - The NSO submits its membership census annually to WOSM, in accordance with WOSM's requirements

204 - Separation of roles / powers

206 - “National Board” diversity

207 - “National Board” election procedure and mandate

208 - Conflicts of interest

209 - “National Board” meetings frequency

211 - “National Board” quorum

214 - Arrangements for dissolution of the NSO

This is a summary of the criteria where significant changes were made

Major Non Conformity

204 - There is a clear distinction of responsibilities between the "National Board" and the executives running the NSO operations (CEO, paid staff & volunteers). "National Board" members are acting in a voluntary capacity and they have no stakes in the day-to-day operations beyond the group / local level.

205 - "National Board" members with voting rights are acting in a voluntary capacity and have no stakes in the day-to-day operations. In cases where a “National Board” member has a stake in the day-to-day operations, the concerned "National Board" member has declared and documented a potential conflict of interest.

204 - There is a clear distinction of authority and responsibilities between the "National Board" and the “Executives Team” running the NSO operations. The CEO and any paid staff do not have voting rights on the National Board.

GSAT v1.2

GSAT v2.0

SPLIT

NEW CRITERIA

205 - The composition of the "National Board" of the NSO adequately reflects the diversity of members and potential members (such as gender, experience, competences, regional representation). The "National Board" includes young people under 30.

206 -The composition of the "National Board" of the NSO reflects the diversity of its existing and potential members (such as gender, ethnicity, socio-economic background, disability, religion or beliefs, experience and competences). The "National Board" reflects regional representation and includes young people under 30.

GSAT v1.2

GSAT v2.0

206 - The NSO has established and implemented the following procedures with regard to election and mandate of "National Board" members: (a) defined election procedure, (b) fixed term of office, (c) rotation to prevent all from leaving at the same time, (d) in case of assignments going beyond the ToR (exceptional mandates), (e) procedure for removal, (f) re-election is limited.

207 - The NSO has defined and implemented the following procedure with regard to election and mandate of “National Board” members: (a) election procedure, (b) fixed term of office, (c) rotation of National Board members to prevent all from leaving at the same time, (d) removal of a National Board member,(e) re-election is limited,(f) co-optation (replacement or addition of members).

GSAT v1.2

GSAT v2.0

207 - The NSO has defined potential areas of conflict of interests (internal and external) for their "National Board" Members. The latter have formally committed themselves to avoid such conflict of interests which could jeopardize the NSO's reputation (such as tobacco, arms, gambling). Their formal commitments are updated yearly.

208 - The NSO has defined potential areas for conflict of interests (internal and external) for their "National Board" members. The latter have formally committed themselves to avoid such conflict of interests which could jeopardize the NSO's reputation. A dedicated “register of interests” is maintained and updated annually.

GSAT v1.2

GSAT v2.0

208 - The NSO has defined and implemented a provision on the minimum number of meetings that the "National Board" conducts in a year. The number of meetings corresponds with the role of a Governing Body.

209 -The NSO has defined and implemented a provision regarding the minimum number of meetings the "National Board" conducts in a year. The frequency of these meetings must be compatible with the role of a National Board.

GSAT v1.2

GSAT v2.0

210 - The NSO has defined the required minimum number of attendees to proceed with the "National Board" meeting and arrive at certain decisions for the organization. Taking into account the different sizes of "National Boards", a minimum of 3 members has been fixed.

211- The NSO has defined and enforced rules on the minimum number of attendees that forms a quorum in order to proceed with a "National Board" meeting and make valid decisions for the organisation.

GSAT v1.2

GSAT v2.0

213 - The NSO has a documented procedure in its Constitution on dissolution, which defines the way in which its assets should be disposed.

214- The NSO has a binding procedure on dissolution (in its Constitution, by-laws or national legal requirement etc.) which defines the way in which its assets should be disposed.

GSAT v1.2

GSAT v2.0

301 - Vision & Mission

302 - NSO organisational structure at national level

303 - Functions and responsibilities

305 - Identification of internal & external stakeholders

306 - Strategic planning methodology

307 - NSO Committees and Task Forces

309 - Key Performance Indicators

310 - Management risks

311 - Critical Incidents

This is a summary of the criteria where significant changes were made

Major Non Conformity

Major Non Conformity

Major Non Conformity

301 - The NSO has a documented statement of its Vision / Mission, approved by the "National Board" or the "General Assembly". This statement defines clearly the organization’s ambitions, principles, and beliefs and is disseminated throughout the NSO.

301 -The NSO’s Vision / Mission’s statement defines clearly the organisation’s ambitions, principles, and beliefs. It has been approved by the "General Assembly” and is disseminated to all levels of the organisation.

GSAT v1.2

GSAT v2.0

302 - The NSO has a formal structure that defines the organizational hierarchy on a national level and clearly distinguishes between the different bodies, areas of responsibility and authority.

302 - The NSO’s organisational structure clearly defines the current bodies, areas of responsibility and authority at the national level. This structure reflects the actual situation and is disseminated to all levels within the organisation.

GSAT v1.2

GSAT v2.0

303 - The NSO has clearly documented delineated functions and responsibilities between the national, regional and local levels.

303 - The NSO has clearly documented delineated functions and responsibilities between the national, regional and local levels. These functions and responsibilities are in line with the actual situation and are disseminated to all levels within the organisation.

GSAT v1.2

GSAT v2.0

305 - The NSO has implemented a documented procedure to identify its internal and external stakeholders and to evaluate the issues which are important to them. The "National Board" acts upon its findings.

305 - The NSO has identified/mapped its internal and external stakeholders, assessing the issues which are important to them. Results of this process are documented, regularly reviewed (every 3 years) and acted upon by the “National Board”.

GSAT v1.2

GSAT v2.0

306 - The method for developing a strategic plan for the organization includes: 1. A participative internal process in all levels of the organization 2. An analysis of the external situation 3. Taking regional and local development priorities into account and 4. Youth involvement.

306 - The NSO’s method for developing its strategic plan includes: 1. A participative internal process in all levels of the organisation 2. An analysis of the external situation 3. Youth involvement4. Taking into account both WOSM strategic priorities at Regional and World levels as well as local development priorities

GSAT v1.2

GSAT v2.0

307 - "National Board" Committees and Task Forces or other appropriate bodies have been created in line with the strategic objectives They have clearly defined Terms of Reference, conduct regular meetings and report on their work on a regular basis.

307 - The NSO’s "National Board" Committees and Task Forces or other appropriate bodies have been created in line with the strategic objectives. They have clearly defined Terms of Reference, conduct regular meetings and report on their work on a regular basis. All these Committees and Task Forces include young people under 30.

GSAT v1.2

GSAT v2.0

309 - The NSO has Key Performance Indicators defined to assess the outputs/results, outcomes and impacts of its strategic plans and acts accordingly upon the results identified.

309 - The NSO has defined Key Performance Indicators to assess the outputs/results, outcomes and possibly impact of its strategic and operational plans. Measurements are regularly undertaken and results are acted upon.

GSAT v1.2

GSAT v2.0

310 - The NSO has established a procedure to identify and evaluate its management risks (i.e. financial, conflict of interests, operational, funding, succession planning etc.). The result of the evaluation is documented and reviewed by the "National Board" on a regular basis, and corrective actions are taken at the appropriate level.

310 - The NSO undertakes an identification and evaluation of its management risks (i.e. financial, conflict of interests, operational, funding, succession planning, reputational, etc.). Results of this process are documented, regularly updated (every year) and, whenever appropriate, acted upon by the “National Board”.

GSAT v1.2

GSAT v2.0

311 - The NSO has an established procedure/mechanism to respond to previously defined critical field situations (e.g. safety, health, accident, criminal, natural disaster etc.). Part of this procedure is an escalation to the appropriate level.

311 - The NSO has defined a procedure to respond to critical field situations (e.g. safety, health, accident, criminal, natural disaster etc.). This procedure includes an escalation to the appropriate level(s) and is communicated to all concerned parties

GSAT v1.2

GSAT v2.0

401 - Safe from Harm Policy

405 - Ethical non-conformities reporting

406 - External partners evaluation

402 - Ethical norms and values

This is a summary of the criteria where significant changes were made

Major Non Conformity

401 - The NSO has Safe from Harm Policy which includes:- a code of conduct for the NSO activities,- a commitment to fulfil its legal compliance obligations,- a mechanism to receive, and manage complaints of abuse involving children, young people or adults,- a system to oversee Safe from Harm matters at the highest level of the NSO. This policy is implemented and disseminated to all levels within the organisation.

GSAT v2.0

NEW CRITERIA

401 - The NSO formally adheres to ethical norms and values. These could be reflected or included in one code or several documents covering the following: 1. Child protection including confirmed compliance with local laws, safety regulations and code of conduct during NSO activities; 2. Ethical principles in fundraising (fair representation of purpose, method, behavior); 3. Conflict of Interest (gift policy, affiliation with suppliers or competing organizations); 4. Paid staff and volunteers' behavior (discrimination, harassment); 5. A system to report on ethical issues, including protection of whistleblower and rights of involved parties. These codes/documents have been communicated to all concerned parties.

402 - The NSO formally adheres to ethical norms and values which could be reflected or included in one code or several documents covering the following: 1. Ethical principles in fundraising (fair representation of purpose, method, behaviour);2. Conflicts of Interest (gift policy, affiliation with suppliers or competing organisations); 3. Professional staff and volunteers' behaviour (discrimination, harassment);These codes/documents have been communicated to all concerned parties.

GSAT v1.2

GSAT v2.0

404 - The NSO has established and implemented a procedure to report systematically on ethical non-conformities to the appropriate level, internal and external. Major breaches are communicated to the "National Board".

405 - The NSO has defined and implemented a system to report on ethical breaches which includes:(a) the protection of whistleblowers, (b) the rights of involved parties, (c) the designation of appropriate reporting levels (internal and external). Major breaches are communicated to the "National Board".

GSAT v1.2

GSAT v2.0

405 - The NSO has a documented procedure to evaluate its external partners entrusted with fundraising activities (e.g. scout shops, scout foundations …) and acts upon it.

406 - The NSO has evaluated the ethical standing of its partners (external or internal) entrusted with fundraising activities (e.g. Scout Shop, Scout Foundation …). Results of this process are documented, regularly reviewed and acted upon.

GSAT v1.2

GSAT v2.0

502 - NSO of key agendas items to key stakeholders

504 - Communications and External Relations strategy

509 - Engagement with policy makers

This is a summary of the criteria where significant changes were made

GSAT v1.2

GSAT v2.0

502 - The agenda and minutes of key meetings of the NSO, including resolutions to be discussed, are available to all its key stakeholders (including "National Board" members).

502 - The NSO makes its agenda and minutes of key meetings, including resolutions to be discussed, available to all its key internal and external stakeholders, within a reasonable timeframe.

GSAT v1.2

GSAT v2.0

504 - The NSO has a brand strategy targeted at external stakeholders. Its communication (including up-to-date promotional material/s) accurately reflects the identity and declared principles of the organization.

504 - The NSO has a current Communications and External Relations strategy. It is supported by up-to-date promotional materials and reflects the identity and declared principles of the organisation.

509 - The NSO has a defined and implemented system to identify, nominate and prepare young people to externally represent Scouting at a national level.

GSAT v2.0

NEW CRITERIA

601 - Adults in Scouting Policy

602 - Adult in Scouting Committee

603 - Role descriptions for all adult positions

604 - Appraisal system for all adults

606 - System of Adult recognition

607 - Succession planning

608 - Adult training and personal development framework

609 - Tailored Adult training

613 - Adults in Scouting and Safe from Harm

This is a summary of the criteria where significant changes were made

Major Non Conformity

Major Non Conformity

GSAT v1.2

GSAT v2.0

601 - The NSO has an Adult in Scouting policy in place for the management of Adults in Scouting. It describes procedures on recruitment, appointment, induction, monitoring, evaluation and departure for all key positions. This policy is based on the World Adults in Scouting Policy and is regularly reviewed.

601 - The NSO has an Adults in Scouting policy. It describes the procedures for all phases and steps in the adult life cycle, including recruitment, appointment, induction, monitoring, evaluation and retirement (for all key positions at all levels of the organisation). This policy is based on the “World Adults in Scouting Policy” and is regularly reviewed.

GSAT v1.2

GSAT v2.0

602 - The NSO has functioning national Adults in Scouting Committee, consisting of members with relevant experience and includes young people under 30.

602 - The NSO has an effective national Adults in Scouting Committee, consisting of members with relevant experience. The Committee is gender-balanced, includes young people under 30 and operates in collaboration with the national Youth Programme Committee.

GSAT v1.2

GSAT v2.0

603 - The NSO has job descriptions of all adult positions, including all training functions (course leader, trainer, facilitator, coach, tutor, etc.).

603 - The NSO has role descriptions and uses mutual agreements, for all adult positions. These are regularly reviewed and communicated to all concerned parties.

GSAT v1.2

GSAT v2.0

604 - The NSO has an effective appraisal system for all national adult positions (paid staff and volunteers) and implements it on an annual basis.

604 - The NSO has defined and implemented an appraisal system to annually evaluate all adult positions (professional staff and volunteers). Results of this process are recorded and acted upon.

GSAT v1.2

GSAT v2.0

606 - The NSO has a system for recognizing the contribution of adults which is consistently implemented and recorded.

606 - The NSO has defined and implemented a system for recognising the contribution of adults. This system is disseminated, and recognitions are recorded.

GSAT v1.2

GSAT v2.0

607 - The NSO has mechanisms in place for efficient succession for adult positions (paid staff and volunteers), including fixed terms of appointment.

607 - The NSO has mechanisms in place for efficient succession to adult positions (professional staff and volunteers). Volunteers have fixed terms of appointment.

GSAT v1.2

GSAT v2.0

608 - The NSO has a clear training framework for adults (both paid staff and volunteers) with, for each curriculum, clear objectives, expected results and minimum competences required.

608 - The NSO has a clear training and personal development framework for adults (both professional staff and volunteers). Each training curriculum has clear objectives, the minimum competencies required and is regularly reviewed.

GSAT v1.2

GSAT v2.0

609 - The NSO offers each appointed adult, the opportunity to receive training according to his/her actual needs, knowledge and experience. All training undertaken is recorded.

609 - The NSO offers each appointed adult (both professional staff and volunteers) the opportunity to receive initial and ongoing training according to his/her actual needs, competencies and experience. All training undertaken is recorded.

613 - The NSO has processes and procedures in place for all adults to ensure the implementation of Safe from Harm. These include:- Appointments of adults are made ensuring all appropriate checks are in place in compliance with local legislation,- Safe from Harm as part of the training process and content.

GSAT v2.0

NEW CRITERIA

701 - Sources of revenue

705 - Monitoring and reporting on costs

708 - External audit

This is a summary of the criteria where significant changes were made

Major Non Conformity

701 - The NSO is not overly reliant on any one source of revenue (averaged over the last 3 years).

701 - The NSO is not overly reliant on any one source of revenue (averaged over the last 3 fiscal years).

GSAT v1.2

GSAT v2.0

705 - The NSO actively uses the monitoring and reporting of administrative costs, fundraising expenses, operational expenses and specific outputs as input by management, to adjust the budget midstream or at the next planning or budgeting cycle.

705 - The NSO actively uses the monitoring and reporting of administrative costs, fundraising and operational expenses as inputs, to regularly adjust the budget (either midstream or for its next cycle).

GSAT v1.2

GSAT v2.0

708 - The NSO has its financial reports audited yearly by an external and accredited body.

708 - The NSO's last 3 fiscal year's financial report has been audited by an independent and duly accredited auditor. Audit results have enabled this auditor to express an opinion / make recommendations (e.g. a "Management letter").

GSAT v1.2

GSAT v2.0

801 - Youth Programme

802 - Youth Programme Committee

804 - Youth Programme and Safe from Harm

805 - Youth Programme considered for review

806 - Youth Programme implementation

807 - Link between age sections and educational objectives

808 - Youth Programme access

This is a summary of the criteria where significant changes were made

Major Non Conformity

Major Non Conformity

GSAT v1.2

GSAT v2.0

801 - The NSO has a child protection policy and procedure(s) for scout activities which are disseminated to all levels and included in the training for adults (e.g. Keeping Scouts Safe from Harm).

801 - The NSO has a Youth Programme with educational objectives, based on the fundamentals of Scouting and the World Scout Youth Programme Policy.

Moved

GSAT v1.2

GSAT v2.0

802 - The NSO has a functioning national Youth Programme Committee consisting of members with relevant experience and includes young people under 30.

802 - The NSO has an effective national Youth Programme Committee, consisting of members with relevant experience. The Committee is gender-balanced, includes young people under 30 and operates in collaboration with the national Adults in Scouting Committee.

GSAT v1.2

GSAT v2.0

804 - The NSO has a Youth Programme with overall educational objectives, based on the fundamentals of Scouting and the World Scout Youth Programme Policy. Adequate resource material is available.

804 - The NSO’s Youth Programme's educational objectives provide a way for young people to develop the competencies necessary to remain safe from harm.

Moved

NEW CRITERIA

GSAT v1.2

GSAT v2.0

805 - The Youth Programme is considered for review at least every 5 years for relevance and effectiveness.

805 - The NSO Youth Programme has been considered for review at least once in the last 5 years, taking into account its relevance and effectiveness.

806 - The NSO has defined and implemented a system to monitor the implementation of its Youth Programme at local level.

GSAT v2.0

NEW CRITERIA

GSAT v1.2

GSAT v2.0

806 - The NSO has defined a number of age sections linked to the educational objectives in the Youth Programme, each with a defined starting and ending age.

807 - The NSO has defined a number of age sections linked to the educational objectives in the Youth Programme, each section has a defined starting and ending age and with specific educational materials.

GSAT v1.2

GSAT v2.0

807 - Young people with special needs can access Scouting and the Youth Programme of the NSO.

808 - Young people with diverse backgrounds and/or special needs can formally access and effectively participate in the Youth Programme of the NSO.

902 - Diversity and Inclusion Policy

903 - Resource generation

904 - Growth strategy

This is a summary of the criteria where significant changes were made

902 - The NSO has a policy on diversity which is in place to reach out to different segments of society.

902 - The NSO has a policy on diversity and inclusion which is in place to reach out to different segments of society and local communities.

GSAT v1.2

GSAT v2.0

903 - The NSO has defined and implemented a resource generation policy/strategy identifying different revenue streams (e.g. membership fees, commercial activities, individual donations, government grants, fundraising, funding proposal submissions etc.). The resource generation policy/strategy is regularly reviewed.

GSAT v1.2

GSAT v2.0

903 - The NSO has defined a resource generation policy and procedures identifying different revenue streams (membership fees, commercial activities, individual donations, government grants, fundraising, funding proposal submissions etc).

904 - The resource generation policy is implemented and reviewed on a regular basis.

MERGED

905 - The NSO has a growth strategy that includes a communication and marketing strategy that focuses on growth (web-site, leaflets, email blasts, social media).

904 - The NSO has defined and implemented a growth strategy that is regularly reviewed.

GSAT v1.2

GSAT v2.0

1001 - Evaluation of the NSO “National Board”

1002 - Evaluation of the NSO head of the executive

1003 - Evaluation of Committees and Task Forces

1005 - Evaluation of the NSO’s activities/projects

1006 - Use of NSO activities/projects evaluation outcomes

1007 - Professional staff and volunteers satisfaction assessment

1009 - Archiving system and for safeguarding Institutional memory

1008 - Youth satisfaction assessment

This is a summary of the criteria where significant changes were made

GSAT v1.2

GSAT v2.0

1001 - The NSO has defined and implemented a system to annually evaluate the effectiveness of its "National Board" in fulfilling its roles and responsibilities (e.g. group and/or individual self-assessment within the Board). Evaluation is based on the defined functions of the National Board members. Results are recorded and acted upon.

1001 - The NSO has defined and implemented a mechanism to evaluate the effectiveness of its "National Board" in fulfilling its roles and responsibilities (e.g. self-assessment within the Board).

GSAT v1.2

GSAT v2.0

1002 - The "National Board" of the NSO has defined and implemented a system to annually evaluate the performance of its head of the executive (CEO, SG, etc.). Evaluation is based on the Role Description. Results are recorded and acted upon.

1002 - The "National Board" of the NSO has defined and implemented a process to evaluate annually the performance of its CEO (head of the executive).

GSAT v1.2

GSAT v2.0

1003 - The "National Board" of the NSO has defined and implemented a system to annually evaluate the performance of each of its Committees and Task Forces. Evaluation is based on their Terms of Reference. If a “National Board” member is part of a Committee/Task Force, he/she does not take part in the corresponding evaluation process. Results are recorded and acted upon.

1003- The "National Board" of the NSO annually evaluates the performance of its Committees (Standing and/or Task Forces). Evaluation is based on each Committee's Terms of Reference (objectives, deliverables, deadlines and responsibilities). If a Board member is part of a Committee / Task Force, he/she does not take part in the evaluation process.

GSAT v1.2

GSAT v2.0

1005 - The NSO selects, at the planning stage, those activities/projects which require an evaluation. The activities/projects identified have been evaluated and the results/lessons learned are recorded.

1005- The NSO has a detailed list of activities/projects executed in the last year, together with their corresponding evaluation documents.

GSAT v1.2

GSAT v2.0

1006 - The NSO uses the evaluations/lessons learned from activities/projects in the preparation of subsequent activities/projects.

1006- The NSO can show that the evaluation of each activity/project has been used in the preparation of the next edition or follow-up with documented corrective and preventive actions.

GSAT v1.2

GSAT v2.0

1007 - The NSO has defined and implemented a system to assess the satisfaction of both its professional staff and volunteers, at least once over the past three years. Results are recorded and acted upon.

1007- The NSO has a system in place to assess satisfaction of its staff and volunteers. The results are translated into an action plan which is then implemented.

GSAT v1.2

GSAT v2.0

1008 - The NSO has defined and implemented a system to assess the satisfaction of its youth member at least once over the past three years. Results are recorded and acted upon.

1008- The NSO has a system in place to assess youth member satisfaction. The results are translated into an action plan which is then implemented.

GSAT v1.2

GSAT v2.0

1009 - The NSO has an archiving system (hard or soft) that allows easy access to past documented information. Such a system can be used for planning current and future activities.

1009- The NSO has a documented procedure safeguarding the memory and experience gained in different situations.

Contact your Regional Support Centre for more information!

WSB Interamerica Support CentreJanet Marquez

WSB Kuala Lumpur Global Support CentreAbir Koubaa

WSB Asia-Pacific Support CentrePrassanna Shrivastava

WSB Eurasia Support CentreTetiana Smykovska

WSB Africa Support CentreMary Waweru

WSB European Support CentreJordan Bajraktarov

WSB Arab Support CentreRefaat El-Sebaey